TERMS AND CONDITIONS OF USE

Effective date: 20/08/2025

Preamble

These terms and conditions of use (Terms) apply to your use of online programs and courses, operated by Angela O'Connor (ABN 69 840 731 125), The Relationship Hub, (TRH) we, us, our Products.

By accessing or using the Products, you acknowledge that you have read, understood and agree to be bound by these Terms.  If you do not agree to be bound by these Terms, you must not use the Products.

We may amend these Terms from time to time, without providing notice to you, by posting an updated version of these Terms on our website – therelationshiphub.com.au Any amendments will be effective immediately upon being posted.  You should regularly check these Terms for any amendments.  If these Terms are amended, you must follow the updated Terms.  By continuing to use the Products, you agree to be bound by the updated Terms.  If you do not agree to be bound by the updated Terms, you must stop using the Products.

YOU SHOULD BE AWARE OF SEVERAL KEY TERMS

In this summary we outline some of the key terms that apply to you. This summary is designed to assist you by disclosing certain terms that affect you.  However, it is not a substitute for reading and understanding these Terms, and it is not intended to substitute, expand or amend these Terms.  Please contact us if you have any questions.

Limitations of our liability

Our liability to you and certain third parties is limited under these Terms (to the extent permitted by law including the Australian Consumer Law) and our liability for certain types of Loss is excluded.  These limitations and exclusions of liability generally apply to any Loss suffered by you in connection with your use of the Products, except where the Australian Consumer Law prohibits us from limiting or excluding our liability.

Your liability and warranties

Your access to, and use of, the Products is at your own risk.  Among your other obligations under these Terms, you will be responsible and liable for: (a) use of the Products by any person who has access to your login details and password; (b) internet access, data download and other network charges arising from your use of the Products; and (c) the operation, maintenance and security of your Device.

Terminated or blocked access to the Products

We may decide to block your access to the Products (which we may do, for example, for security reasons).  We may request that you cease any conduct which is contrary to these Terms and it is your obligation to comply immediately with these requests.

Updates and Access to our Programs

To ensure the best experience for all users, we may occasionally make updates or changes to our programs and their features. We also reserve the right to suspend or temporarily suspend access or make modifications when needed, for example, to improve functionality, fix issues, or ensure compliance with our policies. These changes may happen without prior notice, but we always aim to maintain a high-quality experience and minimize any disruption.

Personal information and marketing  

We may collect, use and disclose your personal information in accordance with our Privacy Policy. For more details, please read our Privacy Policy (https://www.therelationshiphub.com.au/privacy-policy)

Definitions

In these Terms, unless the context otherwise requires:

  • Australian Consumer Law has the meaning given in the Competition and Consumer Act 2010 (Cth), as amended, replaced or superseded from time to time;
  • Confirmation Email has the meaning given to it in the 'Payment' section of these Terms;
  • Consumer has the meaning given in the Australian Consumer Law;
  • Consumer Guarantees has the meaning given in the 'Liability' section of these Terms;
  • Device means your own internet-enabled device that is compatible with the Products and has a current and working internet connection;
  • Loss means all liabilities, losses, damages, costs and expenses (including legal costs and expenses, regardless of whether incurred or awarded) arising in contract, tort (including negligence) or otherwise;
  • Order has the meaning given to it in the 'Placing Orders' section of these Terms;
  • Payment Partner means a third-party payment platform or gateway used and authorised by The Relationship Hub to facilitate or process payments made by you via the Products;
  • Products has the meaning given in the 'Preamble' section above;
  • Terms has the meaning given in the 'Preamble' section above.

Licence

All copyright and other intellectual property rights in the Products (including all trade marks appearing on the Products) are owned by us and/or our licensors. 

If you have your own validly issued (or validly registered) login details and password which may be used to access the Products, we grant you a revocable, non-transferable, non-exclusive, royalty-free, personal licence to use the Products on your Device for your own purposes, and to download the Products for your own personal use.

You must not (and must not attempt to):

  • except as expressly permitted by the above licence, use or copy any part of the Products without our prior written consent;
  • distribute, translate, modify or tamper with, any part of the Products;
  • create derivative works of, or from any part of, Products;
  • sell, rent, lease, sub-license, assign, exchange or otherwise transfer your rights under these Terms; or
  • permit or assist any person to engage in any act described in paragraphs (a) to (d)

User Account

Accessing the Products via Kajabi
When you purchase a Product through our website, a user account will be automatically created for you on the Kajabi platform to provide access to your purchased content (User Account). You will receive an email with login details after your payment is successfully processed.
By using the Kajabi platform, you agree to comply with Kajabi’s Terms and Conditions:Terms and Conditions (https://legal.kajabi.com/policies/terms).

If you are accessing the Products via our Website:  You must create an account in order to access and use the Products (User Account).

In order to create a User Account, you must be at least 18 years old or, if under the age of 18 years old, you must be under the supervision of a parent or legal guardian who is at least 18 years old.

If you create a User Account, you must:

  • provide us with accurate and current personal information, including your name, address and a valid email address;
  • obtain or register login details and password as required by us, and use them in the manner we direct from time to time in order to access and use the Products;
  • keep your login details and password for the Products confidential, and not share them with any person, or allow any other person to use the Products using your login details or password; and
  • promptly notify us by email to [insert email address] if:
    • there is any change to any of the contact or other details you register with us; or
    • you have reasons to believe that another person is aware of your password for the Products- in which case, you must immediately take steps to re-secure your User Account (including by changing your password).

We may decline to provide you login details or a password, or to permit you to register login details or a password, for the Products in our sole discretion.]

If another person uses your login details or password for the Products, you are responsible and liable for the use that person makes of the Products with your login details or password, as if that use of the Products was by you.

Placing Orders

If you are accessing the Products via Kajabi: You may request access to the Products on our Kajabi Community page by purchasing an Offer on Kajabi (Order)

If you are accessing the Products via our Website: You may request access to the Products by [e.g. filling out an order form] (Order)]

We reserve the right to accept or reject any Order, or part of any Order, made by you. If we reject an Order and you have paid for the Products then, subject to applicable laws and unless otherwise stated in these Terms, we will provide a refund for the Product via the payment method originally used to pay for the Order.  We are not responsible for any Loss suffered or incurred by you or any third party as a result of the rejection of an Order in accordance with these Terms.  We will notify you if your Order has been rejected either on the Products or by using the email address you provide to us.

Description of Products

Descriptions of Products advertised, provided and made available on Kajabi and/or on our Website are subject to change at any time without notice (including because some of the information about the Products is based on material provided by third parties). While we will use reasonable endeavours to do so, and subject to your rights under the Consumer Guarantees, we do not guarantee that the information contained on our Products always accurate and up-to-date.

We reserve the right:

  • to discontinue or suspend your access to any Product at any time, without notice to you;
  • to cancel any promotion, discount, coupon or incentive without an expiry date at any time, without notice to you; and
  • to change any description or other information related to a Product displayed on Kajabi and/or on our Website.

Subject to these Terms and to the extent permitted by law including the Australian Consumer Law, we exclude any liability resulting from the discontinuance, suspension or cancellation of, or change to any information related to, any Product.

Price

Unless stated otherwise, all prices displayed on Kajabi and on our Website are quoted in Australian dollars. We are not currently registered for GST, so no GST is charged at this time. If this changes, we will update our pricing and tax information accordingly. We reserve the right to change any pricing related to a Product. However, such change will not apply to Orders already paid for.

Payment

Payment may be made by credit card or debit card.

You must be authorised to use the payment method you provide for any purchase. If a particular payment method is unavailable or declined, you may use an alternative method, subject to our agreement.

We may use Payment Partners to process payments made on the Products.  By submitting an Order for a Product you agree that, before your Order is accepted, credit and security checks may be performed (including by the relevant Payment Partner).  Without limiting the foregoing, such checks may include transmitting the credit card number you provided to validate the credit card, to obtain an initial card authorisation, to conduct loss minimisation and anti-fraud measures and/or to authorise individual purchase transactions.

Payment of the full price of an Order (including applicable GST, other taxes and applicable charges as notified from time to time) must be received by us before we can accept your Order. The payment method must have sufficient funds, credits or other payment facilities to cover the purchase.  If payment cannot be processed, your Order will be rejected and you should be notified of this by email.  We are not responsible for the decisions of Payment Partners to allow you to use their service, or provide any assurances or warranties about them.

After payment for the Order has been successfully processed, you will receive an email confirming your Order, including an invoice showing the total amount paid.

Refunds

If there is a problem with a Product you have ordered, please email us at ([email protected]) and provide evidence of the problem, as you may be entitled to a remedy under the Consumer Guarantees regime (for example, repair, replacement, or refund). 

We will contact you to provide a full refund in respect of your Order if payment has been processed but we are unable to provide or otherwise deliver your selected Products for any reason or do so within a reasonable time.

Refund Policy for Purchases Over $250
Purchases of any program or course over $250.00 are subject to a 48-hour cooling-off period, calculated from the date of Order. During this time, you may request a full refund for any reason, including change of mind. Refund requests must be made in writing to TRH at [email protected] within 48 hours of your purchase. Refunds will be processed via the original payment method within a reasonable timeframe.

Please note: After this period, no refunds will be provided except where required by law (for example, if the product is faulty or not as described).

Use of the Products

You must procure your own internet access and Device in order to access and use the Products. You are responsible for all internet access, data downloads and other network charges arising from your use of the Products and you agree that we have no responsibility or liability for those charges.

You are responsible for the operation and maintenance of your Device and for ensuring that the Products is accessible from your Device.  This includes installing a compatible operating system (if applicable) for accessing and using the Products on your Device.

You must not use (or attempt to use) the Products:

  • for any unlawful or dishonest activity, or any activity prohibited by these Terms;
  • to access, transmit, publish or communicate material which:
    • is false, inaccurate, misleading, defamatory, offensive, inflammatory, obscene, unsuitable for minors, abusive, indecent, threatening, or otherwise unlawful;
    • is xenophobic, racist, abusive, harassing or hateful;
    • is invasive of a person’s privacy or constitutes personal abuse directed at other users;
    • is unsolicited or constitutes spam, commercial advertising, the promotion of gambling or the promotion of your own site, business or organisation;
    • contains a virus or other harmful code;
    • infringes a person's copyright or other rights (including any other intellectual property rights); or
    • contains links to other sites that contain or promote the material identified in paragraphs (i) to (vi) above;
  • to obtain unauthorised access to (or damage, disrupt or interfere with the operation of) any computer, system, application, network or service;
  • in any way that may bring negative exposure or harm to us, our suppliers or other users of the Products (including by linking the Products or any part of the Products in a way that damages or takes advantage of any person's reputation such as:
    • by implying or suggesting that you have any kind of association or affiliation with that person, or approval and endorsement from that person when there is none; or
    • in a way that is illegal or unfair); or
  • in any way that may cause us, our suppliers or other users of the Products to incur liability to a third party.

In addition, you must not do (or attempt to do) any of the following:

  • use data mining, robots, screen scraping or similar data gathering and/or extraction tools on the Products; or
  • interfere with the security-related features of the Products.

We may ask you to cease any conduct which we believe is contrary to these Terms, and you must immediately comply with any such request.  We may at any time terminate and block your access to the Products for any reason, in our discretion.  In addition, we may refer fraudulent, abusive or illegal activity to the relevant authorities.

Performance of the Products

We will use reasonable endeavours to make the Products available during our normal business hours. However, the availability of the Products depends on various third party suppliers, and accordingly, we do not warrant or guarantee that:

  • you will be able to use the Products at any time;
  • your use of the Products will be continuous, uninterrupted, secure or error-free; or
  • any defect will be corrected.

You agree that the Products may not be available for use from time to time, and that you may be disconnected from your use of the Products at any time for any reason, including if:

  • any network connection difficulties occur;
  • the systems providing those services are unavailable for any reason (including so that maintenance can be performed);
  • you breach any of these Terms; or
  • we decide to terminate your access to those services for any reason.

We make no guarantee as to the reliability or performance of the Products.  The performance of the Products depends on various factors, including the functions, capacity and configuration of your Device, the speed of your internet connection, and the number of users accessing the Products and the systems that support it.

The information available through the Products is subject to updates from time to time (including because some of that information is based on material provided by third parties) and, while we aim to ensure that it is up-to-date, there may be delays, errors or omissions that could affect its currency or accuracy.  Accordingly, we cannot and do not warrant or guarantee that the information you obtain through the Products is or will be current, complete or accurate at all times.  You agree that you will make your own enquiries to determine whether the information you obtain through the Products is current, complete and accurate before using or otherwise relying on it.  Subject to the 'Liability' section below, we are not responsible for any Loss you suffer or incur as a result of your failure to comply with this paragraph.

Additionally, by using the Products you agree that the information available through the Products is general in nature and is intended only to provide generic educational content on skills helpful to the individual management of emotional needs.  It is not intended to be used as, and must not be used as, medical, psychological or therapeutic advice or used for emergency medical care, and you agree that accessing or using that information does not create a doctor-patient or other similar relationship with us.  You must not  rely on the information available through the Products and should instead obtain medical, clinical or other advice appropriate to your circumstances.

Security and Access Requirements
To access and use the Products as intended, you may need to:
(a) enable cookies and JavaScript in your web browser; and
(b) ensure your device has the necessary software or app requirements as specified on our website.

You are responsible for maintaining the security of your login credentials and device to prevent unauthorized access.

Internet Use and Security
The Products rely on internet connectivity to provide services and information. By using the Products, you acknowledge and accept the risks inherent in using the internet, including potential exposure to viruses, malware, or other harmful code that could affect your device.

While we strive to maintain the security of our Products, we do not guarantee or warrant that they will be completely secure or free from such risks. You are solely responsible for the security of your device and any data stored on it. We recommend using up-to-date security software and taking appropriate precautions to protect your device from viruses and other threats.

Liability

Under the Australian Consumer Law (and other similar legislation of Australian states and territories), certain statutory guarantees are conferred in relation to the supply of goods or services to a Consumer (Consumer Guarantees).

Where you, as a Consumer, acquire goods or services through your use of the Products the Consumer Guarantees cannot be excluded, restricted or modified.

Liability

Your access to, and use of, the Products is at your own risk.

To the maximum extent permitted by law:

  • we exclude from these Terms all representations, guarantees, conditions, warranties, rights, remedies, liabilities and other terms that may be conferred or implied by statute, general law or custom (except any guarantee or right which if excluded would contravene legislation (including the Australian Consumer Law) and / or cause part or all of this clause to be void); and
  • we disclaim all liability (including any indirect, special, incidental, consequential, punitive or exemplary damage or Loss) suffered or incurred by you or any third party, whether directly or indirectly, by reason of any use of the Products.

You indemnify us and our employees, officers, contractors and agents (together the Indemnified Parties), against any reasonable Loss suffered or incurred by the Indemnified Parties in connection with any claim made by a third party due to or arising out of your breach of:

  • these Terms;
  • any applicable law; or
  • the rights (including intellectual property rights) of any person.

Confidentiality

If you access any Confidential Information using the Products, you must:

  • keep such Confidential Information confidential;
  • use such Confidential Information only in accordance with these Terms;

The obligations in paragraphs (a) to (b) above will continue to apply even if your access to the Products is disabled, terminated, suspended or withdrawn.

In these Terms, Confidential Information means the information obtained through the Products (e.g. VAN framework), except for information which is in, or which enters, the public domain otherwise than as a consequence of a breach of these Terms.

Privacy

For information regarding how we may handle your personal information, please refer to our Privacy Policy. By continuing to use the Products, you agree to the Privacy Policy (link https://www.therelationshiphub.com.au/privacy-policy)

Third party links

The Products may contain links to other websites over which we have no control.  Those links are provided for your convenience only, and we are not responsible for their use, effect or content.  We make no representations or warranties as to, and accept no responsibility for, the accuracy of information on those websites, nor do we endorse any information, opinions, goods or services referred to on them.

Suspension, withdrawal of or changes to the Products

We reserve the right to:

  • suspend your use of, or withdraw, the Products and/or any of its features or components; and
  • add to, amend, remove, or disable access to, any part of the Products and/or any of its features or components,

in each case at any time and for any reason, without notice to you. 

If requested by us, you must immediately:

  • stop using or accessing the Products; and
  • destroy, expunge, disable or restrict access to any information from the Products that you have printed or downloaded, and any information derived or generated from that information.

Miscellaneous

  • No waiver – We do not waive a right, power or remedy in connection with these Terms if we fail to exercise or delay in exercising the right, power or remedy. A right, power or remedy is only waived by us if it is in writing and signed by us.
  • Governing law – These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria, Australia and the courts having appeal from them.
  • Severability – If any part of these Terms is found to be void, invalid, unlawful or unenforceable, that provision is deemed to be ineffective only to the extent of the prohibition, invalidity or unenforceability without invalidating the remaining provisions. The remaining terms remain in force and constitute a binding agreement between you and us.
  • Relationship between the parties – Nothing in these Terms constitutes the parties as partners or joint venturers or agents for the other party or give rise to any other form of fiduciary relationship between the parties.
  • Entire agreement – These Terms and any other additional terms which may be applicable at different stages of usage of the Products.
  • Force majeure – To the extent permitted by law, we will not be liable to you for any failure to fulfil, or delay in fulfilling, our obligations caused by circumstances outside of our reasonable control.
  • Dispute resolution – If you have any issue arising out of these Terms or in relation to the Products, you must notify us in writing and use reasonable endeavours to resolve the matter through discussions or correspondence with us before commencing any court or tribunal proceedings.
  • Notices – Notices to be given to either party must be in writing. Any notices addressed to us must be delivered to us by email to TRH ([email protected]).